Help

Contact us

Please email: hello@zzzkanomodel.33mail.com

Getting started

The first thing you should do is create a survey.

Once your survey is created, you can share the link with your participants and wait for them to complete the survey, or you can import responses you've collected from elsewhere. As new responses come in, you can view easy Kano analysis in real time.

Read more about how the platform works, and creating your first Kano survey.

Learn about Kano

We've written lot of articles about Kano analysis and customer satisfaction:

• All about the Kano model

• Understanding Kano model analysis techniques

• Using Kano prioritisation for your roadmap

Accessing Premium features

To unlock advanced analysis and increase the number of responses included in your analysis, you can upgrade each survey for a fee. See our pricing page for full details.

Recent news

See all our recent updates.

• Premium is now pay-per-survey (February 2026)

• 5 new features (May 2025)

• 3 new features (February 2025)

Got another question?

Read our frequently asked questions.